1. Overview

Mid-County Collision ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us about our auto body and collision repair services.

By using our website or submitting your information through our contact form, you agree to the practices described in this policy. If you do not agree, please do not use our website.

2. Information We Collect

We collect information you provide directly to us, including:

Your full name, phone number, and email address when you request a free estimate or contact us
Your vehicle details (year, make, model) and description of damage when submitting a repair request
Your insurance company name when relevant to your repair claim
Communications you send us by phone, email, or through our contact form

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and referring URLs. This data is collected through standard server logs and is used solely for website performance and security purposes.

3. How We Use Your Information

We use the information we collect to:

Respond to your estimate requests, questions, and service inquiries
Schedule and coordinate your vehicle repair
Communicate with your insurance company on your behalf, with your consent
Send you repair status updates via text or email during your service
Improve our website and customer experience
Comply with applicable legal obligations

We do not use your information for automated decision-making or profiling, and we do not sell your personal information to third parties for their marketing purposes.

4. How We Share Your Information

We may share your information only in the following limited circumstances:

Insurance companies: With your authorization, we share relevant vehicle and damage information with your insurance carrier to process your repair claim.
Service providers: We may work with trusted third-party vendors (such as web hosting or email services) who help us operate our business. These parties are contractually required to keep your information confidential.
Legal compliance: We may disclose information when required by law, court order, or to protect the rights and safety of our business or others.

We do not sell, rent, or trade your personal information to any third party for commercial purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to maintain repair records, honor warranties, and comply with legal or tax obligations. If you would like us to delete your information, please contact us using the details below.

6. Cookies & Tracking

Our website may use cookies — small text files stored on your browser — to improve your browsing experience and analyze site traffic. We use only essential and analytics cookies. We do not use advertising or tracking cookies for third-party ad targeting.

You can disable cookies in your browser settings at any time. Disabling cookies may affect some website functionality but will not prevent you from accessing our core content.

7. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Our website is served over HTTPS (encrypted connection). However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

9. Your Rights

You have the right to request access to, correction of, or deletion of any personal information we hold about you. To exercise any of these rights, please contact us directly:

Phone: (516) 799-2000
Email: midcountycollision@gmail.com
Mail: Mid-County Collision, 59 Brooklyn Ave, Massapequa, NY 11758

We will respond to all requests within a reasonable timeframe.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please don't hesitate to reach out:

Mid-County Collision
59 Brooklyn Ave, Massapequa, NY 11758
(516) 799-2000
midcountycollision@gmail.com